Property Manager- South Acton
|Perm/FTC £28000-£32000 per annum
+£1300 car allowance
Large Housing Association
Shortlisting 1st September 2016
1. Operate in line with the organisation values to deliver the highest levels of customer service. Provide a professional and knowledgeable estate and facilities service to residents in a range of tenures and resolve issues efficiently and effectively.
|2. Take ownership to ensure own performance contributes positively towards team objectives, key performance of the business and customer experience by providing a proactive and customer focussed estate and facilities management service, including responsibilities for:
|3. Work collaboratively with internal colleagues and teams to ensure effective, efficient and customer focussed delivery of services relating to communal areas, facilities, estates and new homes. This will include colleagues in Case Management, the Customer Service Centre, Lettings, Technical Services and direct works teams.|
|4. Provide excellent customer service to residents, promoting ways to get involved and dealing sensitively with vulnerable residents. Maintain excellent relationships with key stakeholders and partners, such as contractors, politicians and police, positively representing the organisation and attending meetings / events as appropriate. This may include occasional evening meetings.|
|5. Work in partnership with residents to identify opportunities to use the Neighbourhood improvement fund to improve their estates. Understand and be able to explain service charges and review areas to ensure value for money is achieved.|
|6. Ensure own compliance in respect of governance and adherence to relevant statutory and regulatory provisions and internal policy and procedure, especially around health and safety and service charges. Keep up to date on all legislative and regulatory issues that impact the role.|
|7. Maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to communal inspections, health and safety checks and raising corrective actions.|
|8. Manage risks associated with areas under the jobholder’s control such as health and safety or ASB issues arising from inspections of communal areas, and financial and reputational risks of managing estates and facilities.|
To apply for this role please contact us at:
- 0203 640 2132
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