Property Recruitment Company

  • Location: South Acton
  • Salary: £28000-£32000 per annum
  • Job Type: Contract
  • Posted: 23rd Aug 2016

Property Manager- South Acton

Affordable Housing

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Perm/FTC £28000-£32000 per annum

+£1300 car allowance

Large Housing Association

Shortlisting 1st September 2016

1.   Operate in line with the organisation values to deliver the highest levels of customer service. Provide a professional and knowledgeable estate and facilities service to residents in a range of tenures and resolve issues efficiently and effectively.

2.   Take ownership to ensure own performance contributes positively towards team objectives, key performance of the business and customer experience by providing a proactive and customer focussed estate and facilities management service, including responsibilities for:

  • Estate inspections – Inspect and grade communal areas and estates, raising and following up on appropriate corrective actions to customer resolution.
  • Estate Improvements – Identify opportunities to use the Neighbourhood Improvement Fund to further enhance the enjoyment of our estates for our customers.
  • Estate and facilities management – Provide a responsive and efficient estate, block and facilities management service to ensure our residents’ communal areas and neighbourhoods are pleasant, well-maintained and safe places to live.
  • Service Charges – Understand all services and charges provided to estates, properties and communal areas and check the quality of services provided to ensure these represent value for money.
  • ASB – Tackle and reduce the effects of anti-social behaviour on estates and in communal areas, dealing with issues such as abandoned vehicles, bulk rubbish, graffiti and misuse of communal areas.
  • New Homes – Take responsibility for new homes handed over to the neighbourhood, including understanding services, facilities and charges.
  • Other tasks and activities associated with the role.
3.   Work collaboratively with internal colleagues and teams to ensure effective, efficient and customer focussed delivery of services relating to communal areas, facilities, estates and new homes. This will include colleagues in Case Management, the Customer Service Centre, Lettings, Technical Services and direct works teams.
4.   Provide excellent customer service to residents, promoting ways to get involved and dealing sensitively with vulnerable residents. Maintain excellent relationships with key stakeholders and partners, such as contractors, politicians and police, positively representing the organisation and attending meetings / events as appropriate. This may include occasional evening meetings.
5.   Work in partnership with residents to identify opportunities to use the Neighbourhood improvement fund to improve their estates. Understand and be able to explain service charges and review areas to ensure value for money is achieved.
6.   Ensure own compliance in respect of governance and adherence to relevant statutory and regulatory provisions and internal policy and procedure, especially around health and safety and service charges. Keep up to date on all legislative and regulatory issues that impact the role.
7.   Maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to communal inspections, health and safety checks and raising corrective actions.
8.   Manage risks associated with areas under the jobholder’s control such as health and safety or ASB issues arising from inspections of communal areas, and financial and reputational risks of managing estates and facilities.

To apply for this role please contact us at:

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